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Cloud documents are documents created from certain Creative Cloud apps, such as Adobe Photoshop, Adobe Illustrator, Adobe XD, Adobe Fresco, and Adobe Aero. These documents are native to the cloud and have unique advantages, which help you access them seamlessly from apps that support them. With cloud documents, your work is always updated, across every device, wherever you are.
Experience Platform, the foundation of Experience Cloud products, is an open system that transforms all your data — Adobe and non-Adobe — into robust customer profiles that update in real time and uses AI-driven insights to help you to deliver the right experiences across every channel. Adobe Creative Cloud is a set of applications and services from Adobe Inc. That gives subscribers access to a collection of software used for graphic design, video editing, web development, photography, along with a set of mobile applications and also some optional cloud services. “Adobe Creative Cloud is the designer’s kitchen. Be it print, web, screen, video, or audio there’s an app that’s optimized for each.” Jonathan Pimento, Senior Product Manager, Adobe.
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For an introduction to cloud documents, see What are cloud documents.
Yes, you can use your cloud documents offline. You must open a cloud document before you can use it offline. For more information, see Working offline with cloud documents.
All cloud documents are available from the Home screen of your Creative Cloud app, even when you are offline. Once you are back online, your cloud documents are synced and the most recent version is available on all your devices and the Creative Cloud website.
Can I save cloud documents to Creative Cloud Libraries?
You can't save cloud documents to Creative Cloud Libraries. Cloud documents are a new native file type that are accessible online or offline directly from within your app or through the Creative Cloud website. For more information, See Difference between cloud documents and other Creative Cloud files.
Can I share and collaborate on a cloud document?
You can collaborate with your teammates by inviting them to edit cloud documents directly from Photoshop, Illustrator, Adobe XD, and Adobe Fresco or the Creative Cloud website.
For Photoshop, Illustrator, Adobe Aero, and Adobe Fresco, you can generate a link to your cloud document and share it with other stakeholders. You can share the files from the Creative Cloud website and the Creative Cloud desktop app. (Select the file and click the Share/Get link icon .)
What is the difference between cloud documents and other Creative Cloud files?
See Difference between cloud documents and other Creative Cloud files.
You can organize all your assets stored in the cloud using the Creative Cloud website or through the Creative Cloud desktop app. Find options to manage your files in the Your work tab:
Your cloud documents are stored in Creative Cloud. You can easily access them from with in your app, on the web or from the Creative Cloud desktop app.
- From within app: On the Home screen, select either Cloud documents or Your work > Cloud documents.
- On the web: Go to https://assets.adobe.com/cloud-documents.
- From the Creative Cloud desktop app: On the Your work tab, select the Cloud files icon.
With cloud documents, you don't have to keep saving your documents; your documents are automatically saved as you work on them. A new version is created each time a document is auto-saved. You can easily find and restore previous versions from the Your work section in the Creative Cloud website.
Can I convert a non-cloud document to a cloud document?
Yes, you can easily save or convert a non-cloud document as a cloud document. See Create or convert files to cloud documents.
Is there a limit to the number of cloud documents I can save?
No, you are only limited by the amount of Creative Cloud storage you have.
Do cloud documents shared with me count toward my Creative Cloud storage quota?
Cloud documents shared with you don't count toward your storage quota. Only your saved cloud documents are included in your storage quota.
| Issue | Workaround |
When working with Cloud documents in Photoshop desktop, you may encounter the following issues or errors:
| Creative Cloud sync requires an update or is not running correctly. For complete troubleshooting steps, see Unable to create or save a cloud document. |
| When saving a Photoshop file as cloud document, the dialog to maximize compatibility is not displayed. | This is an expected behavior. The dialog to maximize compatibility is displayed only while saving a document to computer's your local drive. |
| You can't export a cloud document as PSD when the document size exceeds 2 GB. | Save a copy as a TIFF or as a PSB file. |
| You encounter an error when working with cloud documents. | See Solve Cloud Document Errors to find the solution for your cloud document error code |
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Enterprise customer? To learn more about Creative Cloud storage for enterprise customers, see Manage enterprise storage.
Go to Your work on the Creative Cloud website. (If prompted, sign in.)
Your used storage displays in the lower-left corner of the page.
Hover over your used storage to view the total available cloud storage.
You can also see how much storage you have in the Creative Cloud desktop app, Adobe Illustrator, and Adobe Photoshop.
Click the Cloud icon at the upper right. Your cloud storage and file syncing status are displayed.
In the Home screen, select the Cloud icon at the upper right. Your cloud storage and file syncing status are displayed.
Your total cloud storage depends on your plan. The files stored in any of the following locations (except Adobe Spark) together count toward your total cloud storage.
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| Together count toward total cloud storage | Does not count toward cloud storage | ||
Creative Cloud https://assets.adobe.com
| Lightroom https://lightroom.adobe.com
| Document Cloud https://documentcloud.adobe.com
| Adobe Spark https://spark.adobe.com
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The Creative Cloud desktop app syncs up to 1 GB over your quota from any device. After that, new files no longer sync, and you're notified that you are over quota. A red exclamation point indicates files that can't be synced. You can still move, rename, or delete files.
You can store as many files and folders as your cloud storage allows, but you cannot sync more than the following number of files and folders:
- 350,000 files
- 150,000 folders
This doesn't include the files, folders, or sub-folders shared with you by others. Also note that files and folders you haven't deleted permanently still count toward your cloud storage.
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Delete files permanently to free up cloud storage
Ensure that your deleted files aren't using valuable storage by deleting them permanently. Learn how to permanently delete files to free up storage.
To continue to sync files, and save more files on the cloud upgrade your storage.
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If you need more storage, you can purchase extra storage plans through your Adobe ID account. For instructions, see:
- Creative Cloud plans
- Adobe Premiere Rush
- Adobe Aero
Teams or Enterprise customer? To learn more about storage upgrade, see Storage upgrade to 1TB for enterprises and teams.
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